Account Manager; Agency

Discipline:
Marketing (B2B). Sectors: B2B, Sales, Technology. Offices in Milton Keynes. Hybrid working, plus flexi-time.

Are you passionate about driving customer success and growth? Do you enjoy building strong, long-term relationships and helping clients derive real value from technology? We are looking for a proactive and results-driven Account Management Executive to join the UK sales team of a global Saa Stech company and take full ownership of a portfolio of medium-sized customer accounts.

You will manage a set of assigned accounts, ensuring customer satisfaction, retention, and growth. This includes identifying opportunities to upsell and cross-sell products, driving adoption of software solutions, and acting as a trusted advisor for all stakeholders within the customer organisation. Your success will directly impact the business, as we believe our growth is intrinsically tied to our customers’ success.

• Take primary ownership for ensuring growth, satisfaction, and retention within your SMB portfolio.
• Identify and develop new business opportunities within existing accounts to meet upgrade and cross-sell targets.
• Build strong relationships with key decision makers and influencers.
• Create and execute account plans, coordinating with internal experts to ensure successful delivery.
• Proactively mitigate risks that could impact customer satisfaction, adoption, or renewals.
• Collaborate with customer implementation partners to ensure seamless solution delivery and a trusted three‑way partnership.
• Use consultative, solution‑selling techniques to demonstrate business value and ROI.
• Strengthen relationships through regular engagement, including face‑to‑face meetings.
• Forecast and track key account metrics, including renewals, upgrades, and pipeline development.
• Build a base of referenceable customer contacts for future opportunities.

• 3–5 years of business development experience in a software or SaaS environment, with at least 2 years in Account Management managing medium‑size companies.
• Experience selling SaaS applications such as CRM, ERP, Accounting, or HRMS is highly desirable.
• Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.

• 25 days holiday excluding public holidays.
• Supplementary Health Insurance and Pension Plan.
• Company lunch when working from the office.
• Mac Book, mobile, and paid SIM for business use.
• Company‑paid travel insurance for business trips.
• Opportunity to work with a global team and contribute to transformative technology solutions.

Please apply online or by sending your CV to