Supplier Relations Specialist - Bilingual German & English

About Us

At apexanalytix, we’re lifelong innovators! Since the date of our founding nearly four decades ago we’ve been consistently growing, profitable, and delivering the best procure‑to‑pay solutions to the world. We’re the perfect balance of established company and start‑up. You will find a unique home here.

And you’ll recognize the names of our clients. Most of them are on the Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier‑management solution, and you’ll be helping build that reputation.

Read more about apexanalytix –

The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client’s suppliers that reflect up‑to‑date account transactions. The Specialist plays a vital role in communication and relationship building with the client’s suppliers, capturing outstanding transactions not yet processed by the client.

Location is remote within the United Kingdom;
German Fluency (Written and Verbal) is required for this role.

• Successfully contacting assigned suppliers using Auto‑dialer technology.
• Maintain phone etiquette standards; adherence to professional communication during inbound/outbound phone calls and emails with each supplier.
• Validate existing supplier contacts inside databases and source new supplier contacts during phone calls to enlarge the supplier database.
• Locate new phone numbers and emails to reach suppliers having incomplete contact information; alternative research through internal/external resources.
• Deliver all received supplier responses in a timely manner to the Account Review Team.
• Utilize the UiPath bot application to send on‑demand emails.
• Consistently and timely follow‑up with suppliers until a statement is received; at minimum every five (5) business days or until the supplier provides a satisfactory response.
• Complete assigned projects ahead of established deadlines.
• Timely re‑contact suppliers for an updated statement when the previous statement date has expired and credits that were out of scope are now in scope and ready to pursue.
• Document supplier communication (to, from) in the database for real‑time updates.

• Individual targets: (1) calls, (2) exports, (3) recoveries.
• Targets set the first day of each month by upper management; sent by the Manager to the team.
• Maintain high quality of notes and tracking communication exchanges with suppliers.

• Works efficiently and independently.
• Capable of focusing on assigned tasks and completing them ahead of time.
• Asks questions and notifies the management team of potential concerns before they occur.
• Dependable and constructively handles issues with the party involved.

• German language fluency is required; both written and verbal.
• Two (2) years of customer‑service, accounting/business‑related experience.
• Experience contacting suppliers/customers by email and phone.
• An associate’s degree in accounting, business administration, or equivalent; a bachelor’s degree is preferred. Relevant experience will be considered in lieu of education.
• Ability to prioritize duties in a fast‑paced environment.
• Strong attention to detail.
• Excellent teaming skills with the ability to work productively in a team setting.
• Demonstrated ability to read and comprehend various account statements.
• Outstanding verbal and written communication skills for communicating with internal and external customers.
• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications.

Over the years, we’ve discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call “The apex Way”. Read more about The apex Way –

At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that – apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees’ growth in six key wellness areas:
Emotional, Physical, Community, Financial, Social, and Intelligence.

With resources such as a strong Mentor Program, an Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.