Internship Sales & Aftersales, smart m​/w​/d

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Location: Milton Keynes, Buckinghamshire, ENG, GB

Company: smart Europe

We are the brand for forward‑thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers and make urban life more enjoyable.

The Aftersales & Sales Intern will support our Aftersales and Sales network and team, handling tasks related to training, product benchmarking and reporting. The person will be involved in various cross‑departmental projects and will gain full insight into the operation of smart UK during the internship.

• Sales and Aftersales training: prepare and update training materials for new products and technologies, ensure maximum efficiency of the training provided, and support user administration and registration within the Learning Management System (LMS).
• Support the Aftersales and Sales departments in daily administrative and coordination tasks, answering enquiries received via the Sales and Aftersales Inbox.
• Provide support with the administration of users on the Aftersales Service Execution Desk (SED) and the Sales Agent Dashboard (ADB).
• Assist in finance‑related coordination tasks such as Dealer Invoices and conduct competitor analysis and benchmarking of smart’s new car product range, as well as Aftersales services, products, accessories and merchandise.
• Perform market and KPI results analysis, diagnose issues and opportunities for the business, and present these insights back to the business with actionable recommendations.
• Provide support to the management team in the preparation of internal summaries, presentations and ad‑hoc analysis.
• Sales and Aftersales reporting: develop, build and update regular management reporting and KPIs for the UK and network, and assist in process automation to improve efficiencies.
• Have the opportunity to be involved in projects across the business in Sales, Aftersales, logistics and marketing, contributing to the success of smart UK.

• Studying for or completed BA degree in business, economics, automotive, engineering or related field.

• Fluent in English, both spoken and written.
• Passion for electromobility and ideally automotive experience.
• Competent in Windows and data organization.
• Enjoy building something from scratch and making independent decisions with a positive mindset.
• Structured working style, able to handle complex projects with changing priorities and tasks.
• Proactive approach to tasks.
• Team‑oriented and communicative working style.
• Strong analytical nature and attention to detail and accuracy.
• Ability to work independently.

We’re building a workplace where amazing people can do their best work. Together with us, you’ll enjoy the agile working atmosphere with cross‑European responsibilities. We create a culture that prioritises personal and professional growth, building a diverse and inclusive environment where you feel you belong. We empower you to take ownership of your work.