Client Account Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year and today we’re a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. The heartbeat of SHI is our employees – all 7,000 of them.

The Inside Client Account Manager (ICAM) is pivotal in providing world‑class support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set, making positive impressions with customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates.

The ICAM reports directly to a Manager – Inside Sales and is a key contributor to revenue growth.

• Function as the central sales contact for the core customer base.
• Forge strong relationships with customers, external sales team, and SHI internal departments.
• Work closely with the Outside Sales Team to collectively own the sales quota, manage the opportunity pipeline, and ensure accurate sales forecasts.
• Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls.
• Acknowledge and resolve customer inquiries proactively with a complete‑first‑time attitude.
• Identify and capture new opportunities, moving them effectively through the sales pipeline.
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including hardware, software, and services.
• Assist in driving sales through customer engagement, ensuring delivery against the tenets of world‑class support.
• Proactively manage customer maintenance and support renewals.
• Ensure prompt and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
• Actively participate in team meetings to stay updated on product changes and business strategies.
• Participate in departmental initiatives and incentive programs.

• Customer Focus:
  Deliver exceptional customer experiences by anticipating needs and building long‑term trust.
• Collaboration & Teamwork:
  Foster partnerships across internal teams, sales, vendors, and colleagues.
• Communication:
  Communicate clearly and professionally, tailoring messages to diverse stakeholders.
• Problem‑Solving:
  Resolve complex issues promptly and make sound decisions under pressure.
• Results Orientation:
  Drive revenue growth by meeting quotas, identifying new opportunities, and managing priorities effectively.

• Exceptional communication skills (verbal and written).
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
• Excellent time management and organizational skills.
• Initiative‑taking and strategic approach to sales, aimed at enhancing the client experience.
• Ability to work effectively in a fast‑paced, collaborative environment.

• Bachelor's Degree or minimum of 1 year of customer service experience in a corporate or office setting.
• Proven sales experience, preferably in the IT industry.
• Minimum 1 year of customer service experience (phone, email) working as a liaison between Inside Sales.
• Experience building and maintaining professional relationships with vendors, partners, and other departments within a company.

Estimated annual pay range: £28,000 - £30,800, which includes a base salary and bonus. Pay varies with job‑related knowledge, skills, experience, and market location.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status