Sales Administrator

About Kinetic

At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

This is a sales administration role dedicated to our existing customers. This position supports the growth of existing customer accounts, protecting attrition through long‑term contracts, and encouraging additional investment in future years via long‑term contracts. You will provide the administrative backbone behind sales, drafting quotations, producing draft documentation from templates, undertaking internal diary management alongside customer stakeholders, and all‑round coordination support to help existing customers expand the products and services they buy from us.

If you are highly organised, have a degree of comfort working with numbers, are confident communicating with customers in writing, and enjoy keeping multiple pieces of work moving cleanly through to completion, this role is for you!

• Track opportunities for existing customers to take additional products and services.
• Prepare quotes and proposals for additional products requested by, or recommended to, existing customers, based on our list price and templates.
• Coordinate and schedule product demonstrations for existing customers, including producing agendas and follow‑up emails.
• Follow up on customer interest and keep growth conversations moving.
• Liaise with internal colleagues to ascertain project delivery timelines and answer product‑related questions.
• Produce clear, accurate and professional proposals and pricing documents for contracts and new products and services from templates.
• Work with commercial colleagues to request draft contracts, clarify contract terms, and drive contracts to execution smoothly.
• Check the accuracy of contracts, quotes and orders before they are issued, ensuring products, pricing and terms are correct.
• Create and maintain professional, on‑brand sales documentation, including presentations and slide decks from templated resources.
• Produce proposal documents, pricing summaries and supporting materials for renewals and account growth from templated documents.
• Tailor presentation content to suit each meeting and customer, ensuring information is accurate and up to date.
• Keep templates and reusable sales materials current and consistent with brand guidelines.
• Help support tender processes for existing customers, including monitoring relevant portals, registering interest and tracking deadlines.
• Coordinate and compile tender responses, using templated Q&As, gathering input from internal teams and ensuring submissions are accurate and timely.
• Schedule customer meetings, demonstrations and calls, manage diaries (internal and external) and send invitations.
• Send timely, professional follow‑up communications after customer meetings.
• Update and maintain CRM (Sales Force) data.
• Act as a reliable administrative point of contact for existing customers, handling queries and routing them appropriately.

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