Show Room Manager

We are working with a leading domestic window and door company who are looking for a standout Showroom Manager to join their Milton Keynes branch. This is your chance to lead a high performing sales team, shape a consultative customer journey and champion a one‑stop home improvement supply‑and‑fit solution.

As Showroom Manager, you'll own the full showroom operation: inspiring your team, delivering best in class consultations, and ensuring every visitor leaves feeling confident, informed, and excited about transforming their home.

Combining strong leadership with hands‑on, customer selling, you'll play a pivotal role in driving sales, growing local brand presence and maintaining the company's reputation for exceptional service.

• Lead, mentor, and motivate a showroom sales team to hit sales, margin, and conversion targets.
• Create a consultative, customer‑first culture with no pressure selling, just confidence and trust.
• Oversee day‑to‑day showroom operations, including staffing, rotas, customer consultations, and showroom presentation.
• Drive footfall and local engagement, supporting marketing activity to boost visits and brand awareness.
• Conduct and oversee in‑showroom and home consultations, ensuring quotations are accurate and tailored to each customer and site.
• Guarantee transparent, precise quotations that align with post‑survey orders and avoid variations or disputes.
• Build and maintain strong product and technical expertise across the team, including building regulations and performance standards.
• Monitor performance data and deliver weekly sales and activity reporting with actionable insight.
• Partner closely with Operations and Installation to ensure seamless project delivery from sale to after‑care.
• Capture and analyse customer feedback to continually enhance service levels.
• Ensure all customer communications meet professional, prompt, and friendly service standards.
• Champion CRM excellence, ensuring all leads, quotations, and follow‑ups are meticulously recorded.
• Work with marketing and leadership to keep showroom displays, POS, and digital tools up to date and on brand.
• Support team development through coaching, training, and performance reviews.
• Maintain health & safety compliance within the showroom.
• Share insights on products, pricing, and customer trends to support continuous improvement.

• Essential:
  Experience managing a sales‑focused showroom or retail sales team.
• Preferably, experience within windows & doors or related technical building products.
• Minimum 5 years’ experience in consultative or technical sales management.
• Proven leadership ability with a track record of building and developing successful teams.
• Strong commercial mindset with a background in solution selling and KPI management.
• Proficient with CRM systems and digital sales tools.
• Solid technical understanding, including product performance and relevant building regulations.

If you’re a confident leader with a passion for great customer experiences and a drive to deliver outstanding results, we want to hear from you.