Account Manager

ABit About Us

Events Air is the platform behind the world's most unforgettable events — World Cups. Olympics. Global summits. If it's a major event, there's a good chance Events Air is running the show behind the scenes. Our award-winning software powers in- person, hybrid, and virtual experiences for over 1,100 organizers — corporates, associations, governments, and universities — across EMEA, North America, and APAC.

Backed by global private equity powerhouse The Riverside Company, we're proud to be at the heart of the event tech world. If you love big ideas, bigger events, and being part of something genuinely global — you've found your people.

Evermetsomeonewhojustgetsyou?

Understandswhatyouneedbeforeyou'veevenfinishedexplainingit,andalwaysseemstoknowtheperfectsolution?

That'swhatweneedfromyou.

As one of our Account Managers, you'll be the trusted go- to person for our amazing client base — from bustling corporations and government departments to universities and associations running events that matter. Your mission: understand their world, champion their goals, and help them get the absolute most out of everything we offer.

If you love the buzz of building genuine relationships, solving problems, and watching your efforts turn into real, measurable growth — keep reading, because this one's for you.

Bethe Trusted Voice

You'll be the key point of contact between our company and our clients — the person they turn to when they want to grow, solve a problem, or just talk strategy. You'll build trust, offer smart and realistic solutions, and help expand the suite of services they use with us.

Champion Customer Success (andKeep Themfor Life !)

Retention isn't just a target for you — it's a mission. You'll work towards and improve customer retention goals, turning one-time clients into lifelong partners.

Spotthe Opportunities

You'vegotaknackforseeingwhereacustomercouldbenefitfrommore.

You'llexecutesmartupsellandcross-sell strategies,drivingproductadoptionandhelpingcustomersunlockevenmorevalue.

Smash Those Targets

Through proactive outreach and engaging customer programs, you'll exceed your aftersales revenue targets — because when our customers win, we all win.

Keep Score

You'lltrackandreportonthemetricsthatmatter:customer contact,renewals,andadd-onrevenue—givingyou(andus) aclearpictureofwhat'sworkingandwherethenextopportunitylies.

Bethe Problem-Solver

When a customer hits a bump in the road, you'll be right there — helping resolve challenges, removing barriers to growth, and bringing in the right people or departments to get things sorted fast.

Play Well with Others

You'll work closely with our marketing, presales, success, and support teams to make sure every customer's journey feels seamless from start to finish.

Ourcustomersareasdiverseastheycome—andnotwodayswilllookthesame.

You'llbeexpectedto:

• Gettoknowyourcustomersinsideandout—their goals,theirpainpoints,whatsuccesslookslikeforthem
• Developtacticsandrecommendtherightproductsorservicestohelpthemgetthere
• Provideguidancethatgenuinelymakesadifference
• Use your top-notch communication skills to influence and inspire — both with clients and with key stakeholders across our business

Along the way, you'll become a true product expert, gaining a deep understanding of Events Air and how it's used in the real world. You'll collaborate cross-departmentally with sales, marketing, and product development, ensuring every customer is set up for success — and keeping your eyes peeled for the next great opportunity hiding in plain sight.

Work should feel good — and here, it does. Across our hybrid offices in Australia, the United Kingdom, and the US, our people bring energy, curiosity, and a genuine love of teamwork to everything they do. We're a bit of a mixed bag in the best way — different backgrounds, different skills, all pulling in the same direction.

We back that up with flexible schedules, real career development, wellness support, and team events that are actually fun (not just "mandatory fun"). Life outside of work matters to us just as much as what happens in it.

We get to do meaningful work in the events industry surrounded by people who genuinely enjoy what they do and who they do it with. If that sounds like your kind of place, we'd love to meet you.