Service Advisor

Reference: 25880

Stratstone JLR Milton Keynes Basic salary of 30,000, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Service Advisor at JLR , you’ll be the trusted link between our customers and workshop delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.

Working with JLR you’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth. We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers.

Your Journey as a Service Advisor:

Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve

Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy

Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions

Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly

Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence

Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

Do you have what it takes to be a Stratstone colleague? We’re looking for someone who is:

Dedicated to providing an incredible service, fuelled by a genuine a passion for making our customers happy!

Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment

Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.

Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleaguesA confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.

Passionate for our industry, the people who work in it and the people we serve

What we can offer you:

Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love Celebrate your special day with an extra day off on your birthday Our industry-leading Family Leave Policies ensure you’re supported when it matters most Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive

Take a paid day to volunteer and give back to a cause close to your heart We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries Unlock your potential with tailored training and endless career growth opportunities Commute for less with our cycle to work scheme Access high street discounts to make the everyday a little more rewarding Know someone perfect for Lithia UK?

Earn rewards through our internal referral scheme At Lithia UK, our growth is powered by our people:

As one of the largest automotive…