SOC Operator

per annum

Hours: 42 hours per week: 4 days on, 4 days off & 4 nights on, 4 nights off

Benefits:
We offer up to double time for overtime

Grade: 3.1 Site Based

See a Different World. Where potential is seen and progress is nurtured. Do you have a passion and flare for helping deliver impeccable first-class customer service and want to work in an inclusive environment?

We’re Hiring: SOC Operator

Location: Milton Keynes

Pay: £29,374.80 per annum

Hours: 42 hours per week: 4 days on, 4 days off & 4 nights on, 4 nights off

Benefits: We offer up-to double time for overtime

From day one
, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Responsibilities

• Respond appropriately to varying and fast challenging priorities
• Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
• Answer all calls promptly with a high level of customer service giving assistance to internal and external customers, including liaising with third parties and contractors as required
• Manage mobile alarm callouts and provide solutions in a timely manner
• Prioritise alarms, especially life-threatening ones like Lone Worker or Fire Alarms, with absolute focus
• Monitor CCTV and respond to all customer requests relating to their alarm system, escalating issues accordingly

Please note – The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

• Communicates confidently with people at all levels and backgrounds
• Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
• Flexibility to work days, nights & weekends
• The right to work in the UK, with a 5-year checkable history
• Punctual and trustworthy
• Customer oriented with a passion for high-level service
• Strong communication skills in English - both written and spoken

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day.

Additional Information

Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
Opportunity – We see potential in every person and situation;
People – We open our eyes to all that’s good;
Purpose – We make your world a safer place.

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.