Recovery Officer

Your new company

You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.

Your new role

As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.

Key responsibilities include:

• Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively
• Contacting tenants to discuss arrears and agree sustainable repayment arrangements
• Taking appropriate legal action where necessary, including preparing cases for court and attending hearings
• Providing advice and guidance on welfare benefits, budgeting, and financial support
• Working closely with internal teams and external agencies to support vulnerable tenants
• Maintaining accurate records and ensuring compliance with policies and procedures

What you'll need to succeed

To succeed in this role, you will have:

• Previous experience in income recovery, rent arrears management, or housing-related roles
• Strong knowledge of housing benefit and Universal Credit processes
• Experience of managing a busy caseload and achieving collection targets
• Excellent communication and negotiation skills, with the ability to build rapport with residents
• A proactive and resilient approach, with strong problem-solving skills
• Good organisational skills and attention to detail
• A full UK driving licence and access to a vehicle

Desirable:

• Knowledge of housing law relating to rent arrears and eviction processes
• Experience of attending court and presenting cases

What you'll get in return

• A rewarding role where you can make a real difference to tenants' lives
• Flexible and hybrid working options
• Opportunities for professional development and career progression
• A supportive and collaborative team environment
• Competitive salary and benefits package

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at