Operational Controller

The Staffing Network are a national labour provider and we are recruiting 2 experienced Operational Controllers for a busy transport office within one of the UK Leaders in Global Logistics, transport and shipping

This role is a Temp to perm position

You will be responsible for

-De-briefing van drivers,checking their scanners and challenging them on any collections or outstanding deliveries ensuring they are clear and their job has been completed before they go home.

-manually entering on deliveries on the system

-dealing with customers at the collection point, handling their parcels for both drop off and pick up.

-dealing with any damaged parcels, repacking and repairing if able.

Relabelling and Investigating parcels is drivers have advised they are check of address or incorrect postcodes.

-dealing with customers and customer service over the phone dealing with any potential mis delivered parcels or late collections.

Tipping parcels that customers have dropped off onto the belt into the warehouse.

-completing tasks that have been set out.

-completing end of shift reports

There will also be training on dealing with HGV drivers how to do call outs and also de-brief and brief lorry drivers on their routes.

Monday to Friday

1 pm to 11 pm

Occasional Saturdays