Warehouse Operations Site Manager

About Tutti Bambini

Tutti Bambini is a family‑owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood.

After years working in nursery retail, and as parents themselves, Michael and Debra realized that nursery furniture available on the market often didn’t offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, they created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality.

From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come.

Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.

Making Heroes Ltd, the owner and operator of the beloved British nursery brand Tutti Bambini, seeks a results‑oriented Warehouse Operations Site Manager to lead our Milton Keynes team. In this dynamic role, you'll be the driving force behind the smooth and efficient running of our warehouse, leveraging data insights to identify areas for improvement and implement effective solutions. Your leadership will be instrumental in maintaining high standards of safety, quality, delivery, team morale, cost control, and environmental responsibility – all contributing to the continued success of Tutti Bambini.

This is an exciting opportunity for a motivated and results‑oriented individual to make a strategic impact on a growing brand. If you're passionate about efficiency and building a strong team, we want to hear from you!

• Ensure strict adherence to all health and safety regulations within the warehouse.
• Develop and implement a comprehensive safety policy and protocols.
• Conduct regular safety audits and inspections.
• Foster a strong safety culture within the team.

• Lead, motivate, and develop a team of warehouse personnel, including shift managers.
• Plan and execute staffing requirements to ensure efficient warehouse operations.
• Maintain and develop positive relationships with staffing agency suppliers.
• Accountable for team performance, delivered through regular performance reviews and ongoing feedback.
• Organise training programs to enhance team skills, knowledge, and development in warehouse operations and safety procedures.

• Champion a culture of continuous improvement within the warehouse.
• Utilise data analysis to identify trends, opportunities for improvement, and areas of inefficiency.
• Leverage data‑driven insights to implement effective solutions and inform strategic decision‑making for Tutti Bambini’s warehouse operations.

• Oversee the efficient receipt, storage, picking, packing, and dispatch of goods for Tutti Bambini products.
• Key accountability for the cost per order/item dispatched.
• Manage inventory levels and conduct regular stock checks.
• Implement and maintain effective warehouse procedures.
• Monitor and report on key performance indicators (KPIs) such as order accuracy, on‑time deliveries, and warehouse costs.
• Ensure customer satisfaction through great customer service, accurate order fulfilment, customer complaint resolution, and supportive customer communication.

• Maintain clear and consistent communication with team members, other departments (procurement, sales), and external vendors.
• Collaborate effectively to ensure smooth inventory management and efficient warehouse operations for Tutti Bambini.

• Inventory Management:
  Inventory Turnover / Inventory Accuracy / Inventory Carrying Cost
• Order Fulfilment Lead Time: OTIF / Picking Accuracy
• Warehouse Operations:
  Inbound Rate / Warehouse Utilisation / Cost per Order / Staff Turnover
• Safety:
  Incident Rate / Near…