Operational Quality Improvement Specialist

At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling 's international logistics footprint.

Learn more about who we are and what we do:

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are seeking a proactive and detail-oriented Operational Quality Improvement Specialist to join our team.

This role plays a key part in enhancing warehouse quality performance across Joy Buy UK operations by analysing performance metrics, driving process improvements, and ensuring effective communication between central teams and frontline operations. The position requires close collaboration with warehouse managers and on-site teams to continuously improve operational standards and efficiency.

• Analyse warehouse quality performance across Joy Buy UK operations, identifying trends, gaps, and improvement areas.
• Work closely with warehouse managers to drive on-site process improvements and enhance operational efficiency.
• Collect, interpret, and implement new company requirements, policies, and performance metrics.
• Cascade operational updates and quality standards effectively to warehouse teams.
• Maintain strong communication with frontline staff to ensure alignment and smooth execution of processes.
• Conduct regular on-site inspections to monitor compliance, quality standards, and operational performance.
• Proactively identify operational issues and implement corrective and preventive actions.
• Track and report quality improvement initiatives and outcomes to key stakeholders.
• Support continuous improvement projects across warehouse operations.

• 2+ years in warehouse operations, quality improvement, logistics, or a related role.
• Skills:
  
  Strong analytical, problem-solving, and coordination abilities with attention to detail.
• Technical Proficiency:
  Comfortable using operational systems and a wide range of platforms (e.g., Excel, WMS, reporting tools).
• Language:
  Fluent in English (written and spoken).
• Communication:
  Strong interpersonal skills with the ability to engage effectively with both management and frontline staff.
• Mindset:
  Hands-on, proactive, and able to work in a fast-paced, on-site operational environment.

• Experience in warehouse quality control, process improvement, or continuous improvement (e.g., Lean, Six Sigma).
• Familiarity with warehouse management systems (WMS) and performance tracking metrics.
• Experience conducting audits, inspections, or operational reviews.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.