Administrative Assistant

Dewhurst Insurance Limited has an exciting opening in our Thunder Bay office for a full-time Receptionist/Admin Assistant. Dewhurst Insurance is one of the oldest independent insurance brokerages in Thunder Bay and Nipigon. As a front line employee, the suitable candidate must present a positive and professional image.

This position is an entry level position for someone interested in the insurance industry. Previous office experience is a requirement.

• Maintain front desk reception. Answer phone calls and emails from customers promptly and direct inquiries to the appropriate Broker to ensure client satisfaction.
• Process incoming payments for deposit to bank or credit card payments directly via insurance company portals. Bring bank deposits to the bank.
• Communicate with insurance providers to process client policy transactions including renewals and payment issues.
• Manage client databases and update policies and contact information accordingly. Ensure claim database is updated.
• Purchase office supplies as required and schedule maintenance of office equipment as needed. Co-ordinate incoming and outgoing courier and Canada post items to help our office run smoothly.
• May include back up for other administrative duties.

• High school diploma or acceptable combination of education and experience
• Strong customer service skills – telephone manners and strong interpersonal skills
• Direct work experience in an office/receptionist capacity is required
• Computer skills – keyboarding and MS Office (Word and Excel). Power Broker experience an asset
• Ability to write simple correspondence, including memos, letters, etc.
• General mathematical skills. Excellent analytical and problem solving skills and able to multi-task
• Strong knowledge of general office procedures involving receiving payments, completing bank deposits and efficient computer skills
• Knowledge of supplies, equipment and inventory control

• A highly customer focused organization where customer service is first
• High growth environment with great opportunity for personal development. A desire to achieve a RIBO License is a plus.
• A competitive base salary.

We thank you for your interest in this position, however, only those selected for an interview will be contacted.