Senior Manager for Service Model Transformation

Drive the Future Choice service model as a Senior Manager with Manuvie in a remote setting. Utilize strong business acumen to influence operational priorities and improve customer journeys.

Manuvie is seeking a Senior Manager to enhance the service model for the Future Choice program. This role is pivotal in translating program iterations into actionable strategies, requiring an individual contributor with extensive experience in service transformation. You'll collaborate across functions, operationalize model requirements, and ensure alignment with crucial business teams.

Key Responsibilities:

• Lead evolving service model through product and customer journey changes

• Assess iterations for service impact, capabilities, and training needs

• Define gaps and requirements for service model operationalization

• Translate analysis into recommendations and actionable plans

• Manage multiple concurrent work streams and maintain deadlines

Requirements:

• Proven experience in service-model design and transformation

• Strong analytical skills for evaluating impacts and gaps

• Excellent communication and facilitation abilities

• Ability to influence without direct authority

• Experience in retirement or financial services preferred

Become a key player in shaping customer experiences and operational strategies at Manuvie.