Customer Service Representative Job Milton area,Ontario Canada,Customer Service/HelpDesk

We are seeking a talented, dynamic, and result driven Customer Service Representative based in our Milton, ON location (
Onsite
).

At ROCKWOOL, Customer Service is at the heart of our business, our team is on the front line with our customers, working closely with our outstanding sales team to understand their needs and deliver value beyond the product itself.

As part of our tight-knit Customer Service team, you will thrive in a fast-paced environment where no two days are the same and delivering the right materials to the right customer at the right time is our shared mission. It takes a special kind of person to make that happen someone whose positive attitude, strong communication skills, and genuine customer focus create an exceptional experience every time.

In return, you will work with industry-leading, sustainability-focused products and receive the training, tools, and support you need to meet our ambitious service goals. If you are passionate about sustainability, enjoy solving problems, and like engaging with people, this could be the perfect fit.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

The annual base salary range for this position is $65,000 - $68,000 CAD
. Your base salary is determined based on location, experience and the pay of employees in similar positions.

Your future team:

You will become part of the Customer Services team and will be reporting to the Customer Service Operations Manager.

What you will do:

Each day brings new challenges and opportunities, but a typical day may entail:
Processing customer orders and inquiries in a timely, courteous, and professional manner

Recording, processing and responding to all customer requests and concerns Running daily and weekly reports to track accurate execution of customer orders.

Liaising with several members of supply chain to see each order from submission to delivery.

Assist in managing day-to-day operations to meet or exceed predetermined KPI’s

And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success.

This role is 100% on-site, with coverage required for 1–2 statutory holidays per year.

Standard hours are 9:30 am to 6:00 pm, once fully trained.

What you bring:

You have a rock-solid customer service / Supply Chain background with 3-5 years’ experience managing orders via SAP

Graduated from a post-secondary institution in business, communications or an equivalent field

The successful candidate is organized, takes initiative and is passionate about exceptional customer service

Exceptional oral and written communication skills

Proficient with Microsoft Office, including Word, Power Point and Excel ROCKWOOL North America is a growing business and we’re looking for someone who’s willing to grow with us

Bilingual (French) would be an asset.

What we offer:

At ROCKWOOL, our culture is one of teamwork, respect, and support. We offer a competitive salary, rewarding career and a comprehensive benefits package, including but not limited to:

Competitive salary

Comprehensive benefits package including Health, Dental, Vision, and more

Generous Paid Time Off (PTO) and Paid Holidays

Retirement Pension Matching Program

Life and Disability Programs

Educational Assistance

Top up plans for maternity and paternity leave

Fitness Reimbursement

Employee Assistance Program (EAP)

Who we are:

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose –
to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy.
ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework…


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