Acton Customer Service Coordinator

Location: Acton

Enhance customer experiences with Halton Hills Hydro Inc. as an Acton Customer Service Coordinator. This full-time position is crucial for maintaining community-focused customer interactions.

In this role, you report to the Customer Care Manager and take charge of customer service tasks including inquiries through phone, email, and in-person interactions. You'll manage collections and organize vital work orders while ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Address incoming customer inquiries across various platforms

• Coordinate collections and correspondence for all accounts

• Organize work orders for efficient billing

• Plan and monitor 4,000 budget customers' accounts

• Process bankruptcies and oversee payments to final accounts

Requirements:

• Minimum Grade 12 education

• Outstanding verbal and written communication skills

• High attention to detail and excellent organizational capabilities

• Proficiency in Microsoft Excel and Word

• Ability to work with minimal supervision under pressure

Contribute your skills in customer care and organization to Halton Hills Hydro Inc. in Acton.
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