Customer-Centric Operations Specialist

Join Schneider Electric as a Customer Experience Specialist – Operations, focused on enhancing customer interactions on a 1-year contract. Play a critical role in addressing customer concerns and driving continuous improvement.

This highly engaging position emphasizes your ability to capture feedback and implement structured problem-solving strategies. By collaborating with various teams, you will ensure that customer voices are prioritized and systemic issues are tackled effectively, promoting a culture of quality and reliability.

Key Responsibilities:

• Monitor and address customer issues proactively

• Analyze and resolve problems using structured approaches

• Drive quality improvements based on customer insights

• Collaborate with teams for effective problem resolution

• Ensure corrective actions are implemented successfully

Requirements:

• Experience in a customer-facing role with strong communication skills

• Ability to influence and engage with stakeholders

• Proficiency in Microsoft Office, especially Excel and Power Point

• Solid problem-solving skills with proven methodologies

• Familiarity with continuous improvement and quality frameworks

Enhance customer experiences at Schneider Electric by driving impactful changes and fostering collaboration across teams.
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