Service Writer Job at Brandt

Become a crucial part of Brandt's Milton Construction & Forestry as a Service Writer. Manage service records and assist customers to streamline service operations.

In this role, you support the Service Manager by ensuring accurate record-keeping and timely processing of work orders. You'll be responsible for fielding customer inquiries and maintaining relevant service documentation. This includes preparing service reports and managing warranty claims under supervision.

Key Responsibilities:

• Address inquiries from internal and external customers

• Open and control work orders throughout their lifecycle

• Maintain an updated service library for reference

• Organize filing systems within the Service Department

• Update customer profiles with known service details

Requirements:

• High School Diploma or equivalent experience

• Basic knowledge of office and accounting practices

• Familiarity with mechanical/technical terms preferred

• Proficient in Microsoft Office applications

• Capability to manage warranty claims and reports

Elevate customer service standards as a Service Writer with Brandt in Milton.
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