Customer Support Agent at FSS

Position: Customer Support Agent Role at FSS
Drive customer satisfaction at FSS in the role of Customer Support Agent. Handle inquiries, manage orders, and ensure high-quality service for all clients while maintaining professionalism.

In this vital role, you'll act as a liaison for customers, resolving issues and providing accurate product information. Your keen listening abilities and friendly demeanor will foster a supportive environment where customers feel valued and understood.

Key Responsibilities:

• Handle customer inquiries via phone and email

• Input and manage customer orders efficiently

• Resolve complaints and update database records

• Conduct data entry and research for troubleshooting

• Assist with inventory counts and additional tasks

Requirements:

• High school diploma or equivalent required

• Proficient in Microsoft Office and CRM tools

• Strong planning and organizational capabilities

• Excellent verbal and written communication skills

• Willingness to adapt to changing demands

Support the client experience at FSS with your dedicated customer service approach and attention to detail.
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