Client Service Coordinator Acton

Client Service Coordinator – Full-time, Permanent – Acton, ON

Monday to Friday | 8:00 a.m. – 4:30 p.m. | 52 Futura Drive, Acton

At Fraser Direct, reliable service does not happen by accident. It depends on people who pay attention to the details, follow through, and make sure the right things happen at the right time.

As a Client Service Coordinator, you are an important part of the team behind the service our clients count on. You keep information accurate, orders moving, requests on track, and the day-to-day details organized so our Client Service team can focus on relationships, problem solving, and delivering on our promise.

You will take ownership of your assigned work from start to finish. That means processing information carefully, following up when something is outstanding, noticing when something does not look right, and making sure the right people have what they need to keep things moving.

This is also a role where you can learn the business from the inside. You will work with Client Service, Warehouse Operations, Logistics, and other teams, giving you a broad view of how a supply-chain business works and how your work contributes to the client experience.

This is a role for someone who takes pride in doing things right, enjoys staying organized, learns quickly, and understands that reliable service starts with getting the details right.

• Process orders and client requests accurately and promptly by email, phone, and other channels.
• Respond to product availability inquiries and make sure clients get timely answers.
• Manage client retail portals, route shipments, and enter information required for ASN transmission.
• Answer incoming calls and direct inquiries to the right person or department.
• Recognize when a request needs additional support, elevate it promptly, and make sure it reaches the right person.
• Follow up on outstanding requests and information to keep the workflow fluid.

• Maintain client-specific procedures and make sure requirements are followed consistently.
• Coordinate inbound and outbound shipment requirements with Warehouse Operations and Transportation.
• Complete internal reports accurately and on time.
• Maintain month-end billing for assigned clients.
• Keep retail compliance information accurate and up to date.
• Review information for completeness, spot discrepancies or missing details, and follow up until the information is correct.

• Connect the right people and information across Client Services, Warehouse Operations, Logistics, and other internal teams.
• Share information, updates, and documentation so the right people have what they need.
• Communicate issues early rather than letting small problems become bigger ones.
• Provide reliable day-to-day support to the Client Service team.
• Help keep priorities, requests, and assigned work moving forward.
• Work collaboratively and maintain confidentiality when handling client and company information.

You will thrive in this role if you:

• Take pride in being someone others can count on to get the details right.
• Are dependable and follow through on what you say you will do.
• Enjoy organized, accurate work and can stay focused when tasks are repetitive.
• Notice what needs to be done and take action rather than waiting to be asked.
• Stay calm and organized when priorities change or several things need your attention.
• Learn quickly and are comfortable figuring out new systems, processes, and client requirements.
• Use good judgment about when to keep moving, when to ask a question, and when to escalated an issue.
• Communicate clearly, professionally, and respectfully with clients and coworkers.
• Understand that accurate information has a directly impacts the client, the operation, and…