Customer Service Representative

Deliver exceptional support with Parker as a Customer Service Representative based in Milton, ON, offering a blend of in-person engagement and remote flexibility. Engage with key accounts to provide top-tier service while driving growth and efficiency.

Join Parker's Customer Experience team and leverage your customer service expertise in this crucial role. This position entails daily responsibilities that support our advanced customer accounts, collaborating cross-functionally with various support teams. Utilize your organizational skills and proactive approach to handle account management, customer inquiries, and strategic planning for improvement.

Key Responsibilities:

• Develop growth plans for key customer accounts

• Manage complex quote follow-ups and account analysis

• Enter orders for high complexity accounts

• Collaborate with support teams for business dealings

• Track customer KPIs and improve service metrics

Requirements:

• Post-secondary education in Business or related field

• Minimum 3 years of customer service experience

• Advanced proficiency in Microsoft Excel, Word, and Power Point

• Bilingual in English and French is an asset

• Fluid Power Certificate considered a plus

Utilize your customer service skills to enhance client relations while supporting Parker's strategic initiatives.