Customer Service Representative​/Junior Estimator

Position: Customer Service Representative/Junior Estimator )
Company:
Assured Automotive Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU.At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

Competitive Pay Medical, Prescription Drug, Dental & Vision, effective after 1 month of employmentRRSP with company match

Annual Paid Vacation Time Off Career Growth Opportunities Ongoing TrainingA Professional Atmosphere, Great Working Conditions with Dynamic Leadership Voluntary Daily Pay option available

Job Description:

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan.

Provide friendly customer service over the phone, in person and over email

Schedule appointments for vehicle repair using our repair management system

Ensure timely processing of insurance assignments

Prepare repair order with proper documentation

Record all communication with customers or insurance partners during the repair process using ASEManage car rental information

Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job High School Diploma Minimum: 1 year Customer Service experience, ideally in Automotive Industry Required Knowledge, Skills, & Abilities Communicate effectively, both verbally and in writing

Ability to multitask and function well in a fast-paced environment

Enthusiastic and friendly demeanor

Strong knowledge of Google platform and Microsoft Office Strong attention to detail with a high degree of accuracy

Other Requirements Travel, physical requirements, etc.

Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.“Great Teams Don’t Happen by Accident ”#AASJCompensation Details:

Compensation:$21 - $29 per hour Compensation is commensurate with skill, education and experience.

Your Success is Our Priority We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your…