RBC Advisor

Job Description

RBC Advisor
What is the opportunity?With client expectations shifting in today’s digital world, we’ve been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client experience is only part of our strategy. We fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter.

As the first point of contact at RBC retail banking locations, an RBC Advisors is a highly engaging, client experience focused individual with advanced discovery and problem resolution skills, who personally assists clients with simple banking solutions and provides warm introductions to the right RBC Partner for more complex banking needs.
What will you do?

Using empathy and hospitality-like skills, welcome and engage clients proactively as they enter an RBC location

Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact

Assist clients to fulfill their immediate everyday banking needs using RBC’s best in class digital platforms, while respecting client preferences

Engage in discovery conversations to understand client needs, fulfilling on the appropriate simple advice, solutions and service

Provide client-centric advice as you open accounts, assist clients to fulfill on pre-approved credit solutions and authorized non registered term investments

Contribute to a culture of collective team success by uncovering opportunities to introduce RBC Partners to fulfil on more complex client needs

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests in every client interaction

What do you need to succeed?
Must-have

A passion for hosting an exceptional client experience

Curiosity, emotional intelligence and empathetic communication skills

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)

Personal flexibility to work flex hours

A self-motivated eagerness to learn and determination to succeed

Nice-to-have

Experience in the financial or service industry

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills
Additional Job Details

Address:

6911 DERRY RD:

MILTON

City:

Milton

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular – Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveI
nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.