We are seeking a Project Consultant - Labelling to join the IT Systems Development team. This position is entirely on-site and can be based at our Chicago, IL or Milton, ON offices. The salary for this position will be $70k - $90k per year.
Ready to help build a better future for generations to come?
In an ever-changing, fast-paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
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Role Summary
The Project Consultant – Labelling is responsible for the efficient implementation, optimization, and support of standard labelling solutions across ROCKWOOL OPCOs. The role focuses on maximizing business benefits, ensuring system consistency, and providing consulting services to achieve group-wide synergies while minimizing costs. The consultant will partner with stakeholders to design, deliver, document, and support labelling projects, as well as train users and contribute to continuous service improvement.
This role will also require travel inside and outside of North America.
What you will be doing:
Lead and support labelling system implementation projects to ensure efficiency, consistency, and knowledge transfer across the organization
Advise OPCOs on project approaches, maximizing benefits, and achieving group synergies, while supporting documentation and training
Maintain standardized, comprehensive documentation for all implementations and ensure system compatibility
Support the adoption of global labelling design approaches, including training, issue resolution, and continuous policy improvement
Ensure data quality and facilitate effective data exchange between teams and systems
Provide consulting assistance to project groups, including identifying opportunities for common system setups and business synergies
Maintain contracts, vendor relationships, and service level agreements (SLAs/OLAs) related to labelling solutions
Monitor system performance, report on KPIs, and communicate with stakeholders about system updates, changes, and scheduled maintenance
Contribute to IT service strategy, capacity planning, and the transition from local to global applications
Ensure all project and consulting work adheres to ROCKWOOL’s policies, procedures, and security guidelines
Willingness and ability to travel for project requirements (up to 70 days per year)
Out-of-hours support (1 week in every 4 weeks)
What you bring:
2+ years of IT support
Experience with label management systems (e.g., TEKLYNX)
Familiarity with barcode and RFID technologies, including hardware setup and troubleshooting (printers, scanners, Zebra tablets)
Competence in administering Windows Server and Windows OS environments
Knowledge of relational databases and integration with business systems (SQL Server)
Exposure to IT systems integration, APIs, and middleware solutions
Understanding of networking basics (TCP/IP, VLANs)
understanding of RDP, MFA, and endpoint security
Familiarity with ITSM, ITIL processes, incident/change management, and using Service Desk tools
Ability to write basic automation scripts (Power Shell)
Knowledge of setting up and maintaining system monitoring dashboards
Skilled in creating technical documentation and delivering user training
What we offer:
Competitive Pay & Benefits from Day 1:
Comprehensive medical, dental, massage therapy and vision plans.
Retirement Pension Plan Contribution
Paid Time Off
:
Vacation pay, paid holidays (4 additional days on top of ESA requirement)
Life insurance
: 100% company paid!
Wellness Perks
:
Fitness reimbursement, mental health and Employee Assistance Program (EAP)
Educational Assistance & Career Growth
:
Invest in your future.
Safety First
:
Company-provided PPE, annual safety shoe reimbursement and programs to keep you protected.
Work Environment &
Conditions:
Join a clean, safe, and modern facility equipped with cutting-edge technology, advanced machinery, and innovative processes. Safety, cleanliness and employee well-being are at the heart of what we do, supported by comprehensive training programs and protocols.
Who we are:
Founded in 1937 in…
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