Pre-Sales Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to coordinate and facilitate the development, implementation, and successful onboarding of digital solutions. Each day, you will support the adoption of digital platform and solutions into the customer business environment along with their subsequent operations and maintenance. You will also showcase your expertise by participating in the ideation workstreams from identifying and validating the needs to defining the development.

The work model for the role is: hybrid

This role is contributing to the Robotics team in North America region
.

You will be mainly accountable for:

• Support customers in using products to improve productivity and efficiency, and assist the Sales team by identifying needs and demonstrating how digital solutions meet them.
• Configure, test, and troubleshoot software solutions, ensuring successful rollout through customer training, retraining, and ongoing support.
• Ensure all resources are in place to implement software on time and on budget, following best practices for configuration and deployment.
• Perform software engineering tasks—such as development, testing, quality engineering, Dev Ops, cybersecurity, support, and release management—with reasonable proficiency and limited supervision.
• Contribute to the software roadmap by recommending new features, functionality, and product variants.
• Participate across the full customer lifecycle: opportunity identification, qualification, discovery, solution blueprinting, pilot/POC, deployment, go‑live, and post‑implementation support.
• Collaborate in ideation and solution design with cross‑functional teams (software engineers, UX, SMEs) to validate requirements and create customer value.
• Provide end‑user support, diagnose and resolve issues, escalate as needed, and help enhance customer satisfaction and retention by ensuring their needs are met.

Qualifications for the role

• 5+ years of experience in project management, with a proven ability to lead complex initiatives, coordinate cross‑functional teams, and deliver projects on time and within scope.
• Strong communication and public affairs capabilities, with the ability to convey technical concepts clearly and engage effectively with internal and external stakeholders.
• Hands-on experience with programming languages and computer science fundamentals to support problem‑solving, system integration, and technical decision‑making.
• Solid background in systems engineering and product management/development, including contributing to product lifecycle activities, requirements analysis, and technical solution design.
• Demonstrated expertise in process improvement and optimization, identifying inefficiencies and implementing enhancements that improve performance, quality, or workflow efficiency.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment…