Learning Systems and Analytics Specialist

Learning Systems and Analytics Specialist
Fix Network is looking for a Learning Systems and Analytics Specialist in our Milton or Calgary office who loves to put the foot to the floor!

The Learning Systems and Analytics Specialist administers, configures, measures, and improves the organization’s learning platforms, primarily focusing on Zensai’s Learn
365 LMS and Microsoft 365 tools. This role enables ongoing training for corporate employees, corporate shops, and franchisees, including compliance and Health & Safety learning.

Responsibilities
LMS Administration, Configuration, and Support

Administer, configure, and maintain LMS, including courses, learning paths, permissions, user groups, enrollments, notifications, and reporting structures.

Manage LMS access, permissions, content, reporting, and user support for corporate employees, corporate shops, franchisees, and brand users.

Troubleshoot LMS access, course launch, completion tracking, reporting, and content issues; document trends and elevate technical concerns to IT, LMS vendors, or content curation vendors.

Partner with stakeholders, subject matter experts, HR, IT, Operations, and brand teams to upload, organize, test, and maintain learning content.

Manage LMS connections with Microsoft 365, SharePoint, Teams, HR systems, and related productivity tools.

Maintain LMS governance, data standards, access controls, taxonomy, metadata, and catalog structures that support a consistent and searchable learning experience.

Test courses, learning paths, enrollment rules, completion logic, notifications, permissions, links, SCORM tracking, browser compatibility, and mobile usability before launch.

Maintain compliance audit readiness through accurate completion records, certification tracking, expiry dates, renewal requirements, audit trails, and reporting evidence.

Track vendor releases, system updates, support tickets, and enhancement opportunities for LMS and content curation platforms.

Learning Content, Knowledge Management, and Microsoft 365 Support

Create and maintain SharePoint learning pages, resource hubs, and Microsoft 365 content that improve access to learning resources and knowledge assets.

Support the Program Delivery Manager by curating content, building curricula, organizing learning pathways, and aligning resources to program goals, audience needs, and business priorities.

Organize, tag, review, archive, and retire learning content using knowledge management and content lifecycle practices.

Upload, test, and maintain SCORM packages, videos, audio files, PDFs, PowerPoint files, Word documents, and other digital learning assets.

Coordinate with content curation vendors to source, review, troubleshoot, and maintain third‑party learning content.

Ensure content and platform experiences meet accessibility expectations across common learning formats, devices, and user groups.

Improve navigation, searchability, course discoverability, and ease of access for employees, franchisees, brand, and regional audiences.

Apply instructional design, adult learning, assessment, microlearning, blended learning, and digital learning best practices to course setup and content quality.

Coordinate content updates, translations, documentation standards, and version control for corporate, franchisee, and brand‑specific learning materials.

Develop user guides, quick reference materials, process documentation, and FAQs for LMS users, administrators, managers, and stakeholders.

Data, Analytics, and Reporting

Build and maintain learning dashboards and reports for corporate employees, franchisees, brands, compliance, Health & Safety, and other learning programs.

Clean, transform, model, analyze, and visualize learning data using Excel, Power Query, Power BI, and LMS reporting tools.

Track learning KPIs, including completions, overdue learning, adoption, assessment results, certification status, compliance adherence, and system usage.

Analyze learning, engagement, performance, onboarding, compliance, and operational data to identify learning needs, capability gaps, adoption trends, risks, and targeted support opportunities.

Translate data into insights, recommendations, and…