Senior Network Technician

Location:

Milton, Ontario; field travel across Canada and the United States

Travel Requirement: 50%–75% of the time

Anticipated

Start Date:

As soon as possible

Existing Vacancy:
Yes

Salary Range: $80,000–$120,000per year

About Real Time Networks

Are you an experienced network professional looking to bring your skills into the field and make a direct impact on customer outcomes?

Real Time Networks is a technology company specializing in smart asset management, including

Asset

Tracerintelligent locker systems andKeyTracerkey management solutions. Our products deliver enhanced security, real-time accountability, and operational efficiency for customers across multiple industries, including law enforcement, hospitality, manufacturing and enterprise organizations.

The opportunity

Reporting to the Chief Customer Officer, the Senior Network Technician is a pivotal technical role within the Real Time Networks delivery and support organization. As a senior technical presence in the field, this role bridges advanced networking expertise with hands‑on hardware installation and customer‑facing service — ensuring that Real Time Networks solutions are deployed, configured, and supported to the highest technical standard.

Based in Milton, Ontario and traveling across the GTA and throughout North America 50%–75% of the time, the Senior Network Technician leads complex onsite installations, network configurations, and system assemblies while providing senior-level Tier 2 and Tier 3 technical support. Onsite, this person represents Real Time Networks to key customer stakeholders — building trust with technical and operational decision‑makers, guiding them through installation, go‑live, and adoption.

Every engagement is an opportunity to reinforce Real Time Networks’ reputation for technical excellence, quality, and customer care.

Responsibilities:

Network Configuration & Infrastructure

Plan, configure, and deploy network infrastructure to support Real Time Networks hardware and software solutions, including LAN/WAN, VPN, VLANs, DNS, DHCP, and firewall configurations.

Troubleshoot and resolve network connectivity issues at customer sites, including TCP/IP, SSL certificate management, and integration with enterprise security protocols.

Assess site network readiness prior to installation; identify gaps and work with the customer’s IT team to resolve infrastructure dependencies before go-live.

Maintain awareness of cybersecurity best practices, authentication protocols, and encryption standards relevant to networked hardware deployments.

Hardware Installation, Assembly & Configuration

Lead the physical installation, mounting, assembly, and commissioning of Real Time Networks hardware at customer sites across Canada and the United States.

Install, configure, and test Real Time Networks software solutions onsite or remotely, including SSL, SSO, API integrations, cloud‑hosted solutions, and customer‑specific parameters.

Reconfigure or upgrade existing customer systems with minimal disruption; test thoroughly against project scope and success criteria before declaring go‑live readiness.

Troubleshoot and resolve hardware and software issues onsite or remotely, including hardware repairs and replacements.

Provide advanced Tier 2 and Tier 3 technical support between installations, diagnosing and resolving complex hardware, software, and network issues efficiently and professionally.

Participate in after‑hours support rotation and stat holiday coverage to ensure service availability.

Customer Interaction & Real Time Networks Representation

Serve as a senior technical ambassador onsite; present professionally, communicate clearly, and engage with customers to surface decisions and approvals.

Deliver technical training to end‑users and administrators ensuring customers are confident and capable.

Build strong customer relationships; offer proactive preventive maintenance recommendations and demonstrate genuine interest in long‑term success.

Coordinate closely with Project Managers and internal team members throughout engagements, covering plans, status, progress, issues, and client checkpoints.

Escalate technical issues, site readiness failures, or scope…