Technical Solutions Specialist
Job in
Milton, Ontario, L9E, Canada
Listed on 2026-09-23
Listing for:
Real Time Networks Inc.
Full Time
position Listed on 2026-09-23
Job specializations:
-
IT/Tech
IT Support, Hardware Engineer, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
Real Time Networks is hiring a Field Service Delivery Technician to support advanced key management systems, biometric technology, and networked hardware and software solutions used by clients across a variety of industries. The role combines hands-on troubleshooting, customer training, onsite installations, and cross-department collaboration with Product Development, Engineering, and Operations.
Responsibilities include:- diagnosing and resolving hardware and software issues for smart lockers, key management systems, and biometric devices
- delivering customer training and onboarding
- participating in the 24/7 after-hours support rotation
- performing onsite service visits across North America
- managing tickets to SLA
- maintaining hardware inventory
- contributing to SOPs and knowledge base articles.
- 5 years of customer or technical support experience
- post-secondary education in IT, Electronics, or a related discipline
- proven troubleshooting skills across hardware and software
- networking fundamentals
- experience with tools such as Team Support, Hub Spot, Slack, SharePoint, and Microsoft 365.
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