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Job Description & How to Apply Below
Elevate your career as the Director of Digital Servicing at Sun Life, where you'll drive digital client self-service and channel shift initiatives in a hybrid work environment. Lead the charge in transforming digital servicing while aligning with business strategies for optimal client experiences.
In this director-level role, you will collaborate with cross-functional teams to understand contact drivers and strategically pivot clients to digital channels. The position demands expertise in digital strategy, a strong focus on analytics, and the ability to innovate within the digital landscape to enhance client interactions.
Key Responsibilities:
• Develop and execute digital servicing strategies for self-service outcomes
• Collaborate with teams to reduce inbound call volume
• Lead identification and prioritization of digital initiatives
• Create performance metrics to assess success
• Drive digital journey improvements and strategic reporting
Requirements:
• Bachelor's degree in business or related field
• 5-10 years of experience in digital strategy
• 3-5 years in senior management position
• Proven experience in digital transformation initiatives
• Bilingualism required for Quebec interactions
Drive digital transformation at Sun Life, leveraging your strategic acumen and leadership skills to optimize client experiences.
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