Operations,Air Import Job Milton area,Ontario Canada,Supply Chain/Logistics

SUMMARY

The primary function of the Operations air import is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames.

Direct communication with customers, overseas offices, airlines, warehouses and truckers is required.

KEY DUTIES AND RESPONSIBILITIES

Daily management and coordination of shipments

Establish and coordinate schedules with carriers and tender shipments

Create, coordinate country specific documents

Adhere to all domestic and international shipping regulations

Track and trace all shipments

Prepare and publish reports, as requested

Proactively identify problems and swiftly implement the appropriate solutions

Confirm rates with carriers

Responsible for cost containment of shipments, via accounting system

Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery

Ensure all DSV KPIs met throughout the movement of the shipment

Lane analysis required on orders to select the most appropriate mode of transport within customer requirements

Daily Communication with customers on relevant issues and resolution

Manage new account implementation from standard operating procedure to execution

Quality, Health & Safety:

Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

A minimum of one to two years international transportation industry experience or,

Education in supply chain logistics, international transportation, or a related field of study.

CIFFA certificate, an asset

Dangerous Goods Certification, an asset

GDP Training, if required

Skills and Competencies

Good command, both verbal and written, English skills.

Ability to create collaborative engagements and active listening

Service oriented and able to resolve customer grievances

Strong interpersonal skills, building professional relationships internally and externally

Strong problem-solving skills and analytical skills

Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results

Both a team builder and a team-player

Excellent organizational and time management skills

Language and Computer Skills

Proficient in both English and French language

Ability to communicate effectively in a diverse multicultural environment.

Microsoft Office suite

Cargo Wise experience, an asset

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer

Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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DSV does not use AI to screen candidates during the recruitment process

Operations, Air Import