Field Service Manager - BDH

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

We are looking for a Manager – Field Service Benefication to join our Market Area North and Central America Services team.

In this role, you will lead the Field Service Beneficiation organization, overseeing field service technicians, supervisors, and coordinators responsible for supporting customers across a broad range of beneficiation and dewatering technologies. You will drive safe, efficient, and customer-focused field service execution while ensuring strong operational and financial performance across the department.

You will report to the Director, Field Services.

This role is based in Canada, with flexible working options available.

This role includes approximately 20% travel to customer sites across Canada and other locations within North and Central America.

You will lead a team of field service professionals, supervisors, and coordinators focused on delivering world-class service support for Metso's beneficiation and dewatering equipment, including flotation cells, thickeners, dewatering filters, analyzers, samplers, and related technologies. Our team plays a key role in supporting customer operations throughout the equipment lifecycle, with a shared focus on safety, reliability, operational excellence, and customer success.

We collaborate closely with customers, sales teams, product groups, engineering, health and safety specialists, and service operations stakeholders. Our team is based across North America, and our ways of working emphasize open and honest communication, accountability, customer focus, and getting things done together.

• Lead, develop, and coach a team of field service technicians, supervisors, and coordinators to deliver exceptional customer service and technical support.
• Ensure field service activities including installation, commissioning, startup support, maintenance, troubleshooting, training, and warranty assessments are executed safely and effectively.
• Foster a strong safety culture by collaborating with HSE teams to develop safe work procedures, methodologies, and job hazard assessments.
• Serve as the primary escalation point for customer service inquiries, technical challenges, and emergency field support requirements.
• Collaborate with sales teams and Strategic Account Managers to develop customer proposals, quotations, and technical service solutions.
• Support field teams with technical and engineering guidance while coordinating resources across product lines and engineering functions.
• Manage departmental performance, including orders, net sales, budget adherence, utilization, customer satisfaction, and reporting metrics.
• Drive employee development through training plans, performance evaluations, mentoring, and succession planning initiatives.

• Fluency in English and French, including speaking, reading, and writing.
• Technical degree preferred, with a background in mechanical, mining, or related industrial disciplines.
• Minimu…