Manager, Individual Wealth Operations

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact for our clients, our communities, and each other.

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose – putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion, and curiosity.

We put people above all else, strive to be our best, and welcome new ideas to deliver positive outcomes.

Join Equitable as a Manager, Individual Wealth Operations and play a key role in delivering an exceptional client and advisor experience while supporting the continued growth of our Individual Wealth business. This leadership opportunity combines operational excellence, people leadership, and strategic transformation, providing the chance to influence service delivery, streamline processes, and drive meaningful improvements across core wealth operations. The successful candidate will lead high‑performing teams in a dynamic environment, balancing service, risk management, compliance, and operational efficiency while helping shape the future of Individual Wealth Operations.

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

• Lead and oversee the day‑to‑day operations of Individual Wealth administrative functions, including new business administration, in‑force administration, financial transactions, and claims processing.
• Drive service excellence by ensuring service, quality, productivity, and operational performance targets are achieved in a high‑volume, fast‑paced environment.
• Manage operational workflows, resource allocation, workforce planning, and capacity management to support business growth and service commitments.
• Lead, coach, and develop employees through effective performance management, talent development, employee engagement, and succession planning.
• Monitor operational performance metrics, identify trends and opportunities for improvement, and implement corrective actions to address service or productivity gaps.
• Ensure adherence to regulatory requirements, internal policies, operational controls, and risk management standards while maintaining strong governance practices.
• Assess operational risks, analyze complex exceptions, and make sound decisions to balance client service, compliance, and financial integrity.
• Lead and support operational change initiatives, including process improvement, digitization, and workflow optimization efforts.
• Partner with cross‑functional teams to identify operational efficiencies, improve client and advisor experiences, and support strategic business objectives.
• Communicate operational priorities, results, and recommendations effectively to stakeholders at all levels of the organization.

• Post‑secondary education, preferably in Business Administration or a related field.
• Proven leadership experience with a strong track record of coaching, developing, and managing high‑performing teams.
• Strong knowledge of Individual Wealth operations, products, services, and…