Senior Manager - Client Support Programs
Job Description & How to Apply Below
Elevate client engagement at Open Text as the Senior Manager for Client Operations Program Management. Lead readiness initiatives to ensure world-class support across a global technical team.
You will influence the global Technical Support organization while overseeing strategic readiness and performance enhancement. Collaborating with multiple stakeholders, you'll champion programs that prepare support teams for the evolving demands of the business and client interactions.
Key Responsibilities:
• Drive global enablement and training strategy
• Own development of scalable learning programs
• Maintain documentation for operational procedures
• Collaborate with leaders to identify and close operational gaps
• Measure effectiveness of enablement through KPIs
Requirements:
• 10+ years in support or operations handling client interactions
• 3+ years in leadership managing remote teams
• Expertise in adult learning and instructional design
• Proven experience in process standardization and improvement
• Strong analytical skills for data-driven decision making
Your leadership will significantly impact Open Text’s client support initiatives in a measurable way.
Position Requirements
10+ Years
work experience
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