Career Development Coordinator

Workforce Development Full Time Milton, ON $60,000 - $70,000 CAD per year

You are someone participants can trust. You take the time to know each person, understand what they need, and help them stay connected and moving forward throughout their GROW New Entrant journey. You combine empathy and encouragement with clear expectations, reliable follow-through, professional boundaries, and accurate case management.

You bring experience in coaching, career development, or case management. You are comfortable helping people complete program requirements, navigate training, address barriers, prepare for employment, explore apprenticeship pathways, and transition successfully into the workplace.

You communicate naturally with participants from different backgrounds and build strong working relationships with referral partners, training staff, employers, and colleagues. Most importantly, you understand that consistent support from one trusted contact can make the difference between someone simply attending a program and successfully completing it.

As the Employment & Career Development Coordinator, you will become the primary participant contact once an applicant has been accepted into GROW’s New Entrant stream. You will complete their registration and onboarding, get to know them throughout the training cohort, support their career and employment development, and maintain the relationship until they secure employment and exit the program.

You will provide consistent, individualized support across the participant journey. This includes completing required documentation, coordinating communications and next steps, developing service and career plans, monitoring attendance and progress, helping participants address barriers, preparing them for employment, and supporting their transition and retention.

You will work closely with the Participant Recruitment and Intake team during hand-off, with instructors and program staff during training, and with the Employer Services Coordinators as participants move toward job matching, placement, and retention. Each participant will have clear ownership and a consistent point of contact, while employment outcomes remain a shared responsibility across the GROW team.

Referral Coordination and Participant Hand-off

• Coordinate referrals with Employment Ontario service providers, schools, colleges, community organizations, and other partners.
• Review referral information and follow up with applicants and referring organizations where appropriate.
• Maintain clear and consistent referral processes between GROW and external partners.
• Work with the Participant Recruitment and Intake team to support a clear hand-off once an applicant has been assessed and accepted into the program.
• Confirm outstanding information, documents, support needs, or follow-up actions before the participant begins training.
• Coordinate with Employment Ontario, Ontario Works, ODSP, and other service providers to support participant needs and continuity of service.
• Build awareness of GROW among service providers and community partners to strengthen referral pathways and participant recruitment.

Registration, Onboarding and Cohort Communication

• Complete New Entrant participant registrations and ensure all required forms, consents, agreements, and supporting documents are accurate and complete.
• Coordinate registration confirmations, orientation information, cohort communications, and clear next steps for accepted participants.
• Ensure participants understand program expectations, schedules, attendance requirements, available supports, and their responsibilities.
• Follow up on missing or incomplete information and resolve registration issues before or during…