Crisis Intervention Counsellor - BN

Classification:
Union
Status :
Temporary Part Time until March 7, 2027 with possibility of extension

Shift: Every other weekend - Fridays 11:30 p.m. to Saturday 7:30 a.m. and Saturday's 7:30 pm to Sunday 7:30 a.m.

Location :
Burlington (may be required to work from Milton Shelter as needed)

Department :
Programs & Services

Reports to :
Manager, Safe Shelter Services
Anticipated Start Date
:
As soon as possible
Final date to receive applications:
Open until filled

Agency Overview:

Halton Women’s Place is the only Safe Shelter program in the Halton Region. We provide a safe haven, information, education, and counselling, to support women and children to live a life free from violence. We operate two emergency safe shelters, as well as community outreach and public education program. Our safe shelter facilities operate on a 24/7 basis.

Part‑time Crisis Intervention Counsellors provide immediate crisis counselling, emotional and practical support and information to empower women at risk of harm from, or escaping, domestic violence. This position provides overnight and weekend staffing and maintain smooth flow of shelter operations and client service. In addition, the Crisis Intervention Counsellors demonstrate our agency values of hope, choice, collaboration, and excellence in everything they do..

• Provide a welcoming and caring first point‑of‑contact to in‑shelter clients and to clients calling Halton Women’s Place’s crisis, information, and support telephone line and webchat service;
• Provide crisis intervention, safety planning, emotional support, and practical assistance to women in shelter and over the crisis and support telephone line and webchat;
• Conduct client intake interviews to determine eligibility for admission to a safe shelter site, conduct ongoing danger, risk, and needs assessments and provide referrals to other community services as new needs are identified;
• Assess safety concerns on a regular and ongoing basis, develop and update individualized safety plans in collaboration with the client;
• Stay apprised of changing statistics and trends with regards to risk factors uniquely facing survivors of sex trafficking;
• Support clients to complete and submit application packages for subsidized and market rent housing, social assistance, government benefits, the Victim Quick Response Program Plus (VQRP+), and other programs as indicated by the client’s identified needs;
• Work at all times from a feminist, trauma‑informed, and anti‑oppressive framework, demonstrating a belief at all times that a woman’s story is her truth and that an essential part of supporting her is believing her;
• Operate from a non‑judgmental, client‑centered, harm reduction approach; incorporate harm reduction principles into client safety plan and offer support and intervention based on the client’s goals for herself;
• Utilize interpretation and translation services as needed to ensure client‑centered, accessible provision of service
• Maintain accurate and up‑to‑date client records, contemporaneously documenting all client contacts (including group programming) in our Client Information System while adhering to agency protocols related to client privacy and confidentiality.
• Ensure the protection and security of clients’ personal and sensitive information by following all agency protocols related to the maintenance, storage, and transportation of client files, and immediately report any breaches in protocol that may have compromised the client’s privacy and confidentiality;
• Complete and keep updated all required safe shelter documents including shift checklists, client welcome handbooks, forms, and documents needed to collect research and/or program evaluation data on behalf of the…