Dispensary Associate - Part-Time

Job Title

Dispensary Associate - Part‑time

$14.00 per hour (position also eligible for tips)

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered for this position.

Remote Work Available:
No

Retail

General Manager

The Dispensary Associate guides customers on their journey into cannabis by educating them on product benefits and potential side effects while ensuring compliance with state regulations and providing an exceptional customer experience.

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Deliver the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Perform any other tasks as assigned by Management.
• Maintain a clean driving record to fulfill delivery driver role.

• Assist with processing all online orders, including deliveries, within a 2‑hour timeframe.

• High‑school diploma or equivalent and experience in the field or a similar field.
• Must be a minimum of 21 years of age (or 18 years for CT, PA, and WV).
• Prior experience, preferably in retail and/or customer service, is a plus.
• Prior cash handling experience.
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities at various seniority levels.
• Excellent people skills and effective verbal and written communication.
• Ability to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism; ability to uphold confidentiality and discretion.
• Ability to understand and follow written or oral instructions.
• Respectful and polite interaction with customers and team members.
• Proficiency in conversational English and computer operation (computer, laptop).
• Ability to perform the job duties physically and mentally.
• Valid driver’s license and clean driving record to fulfill the delivery driver role.
• Pass a comprehensive background record check.

• Must be able to move intermittently throughout the workday and use any required assistive devices.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

• Constantly required to move and traverse the entire facility, including confined spaces.
• Frequently required to manipulate objects up to 50 lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool, ladder, or steps; crouch, stoop, kneel, or crawl as needed.
• Occasionally required to remain in a seated position.

• Flexible hours depending on store needs; available evenings, weekends, and holidays.
• Will work up to 25 hours per week and may be required to work after hours based on business needs.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.