Asst Supervisor Operations

Assistant Operations Supervisor

The Assistant Operations Supervisor performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

• Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
• Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
• Provide guidance and leadership to field crews as directed by the Operations Supervisor.
• Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
• Take corrective action when necessary, with limited disciplinary authority after consultation with the Operations Supervisor.
• Assist with scheduling, assigning, and reviewing the work of field personnel.
• Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
• Ensure that ambulance calls are completed in an efficient and safe manner.
• Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed accurately and within specified time frames.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Assist with and engage in the recruitment and training of new employees.
• Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
• Assist the Operations Supervisor with various tasks as needed.
• Perform other duties as assigned.

Experience:

• Minimum 1 year of EMS field experience (3 years preferred).
• Prior FTO or other leadership/supervisory experience preferred.

Education:

• High School Diploma or Equivalent (GED).
• Some advanced education preferred.

Skills:

• Ability to function as a Paramedic and perform direct patient‑care activities in the field with a high level of proficiency.
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision‑making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Attention to detail and strong technical skills.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.

Credentials/Licenses:

• State Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Working Conditions:

• Frequently works out in the field and occasionally in an office setting.
• Works with others and alone utilizing phone, email, and face‑to‑face communication.
• Occasionally works extended shifts.
• Works day, night, and weekend shifts.

Physical Demands:

• Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
• Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance.
• Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
• Must be able to lift and/or move up to 200 pounds with the assistance of a partner.

Mental Requirements:

• Analyzation, perception, computation, problem‑solving, judgment, reasoning, and decision‑making.

Employee must consistently exhibit our guiding principles:

• Patient Care – We…