Revenue Coordinator

The Revenue Coordinator is responsible for supporting the Finance Department with routine revenue collection, data entry, customer service, and administrative tasks related to municipal revenue streams. This position plays a key role in processing payments, maintaining accurate records, and responding to public inquiries. It is designed as a growth-oriented role with opportunities to learn about governmental revenue operations in a supportive and fast-paced environment.

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Accept, process, and receipt payments made in person, online, or by mail for taxes, licenses, fees, fines, and other revenues.
• Accurately enter and update payment and account information in the financial system.
• Provide frontline customer service via phone, email, and at the service counter.
• Assist customers with completing forms and understanding payment processes.
• Balance cash drawers and prepare daily bank deposits under supervision.
• Maintain organized and accurate records in accordance with department procedures.
• Route complex customer inquiries to the appropriate staff for resolution.
• Assist with mailing invoices, notices, and renewal reminders.
• Support administrative tasks such as scanning, filing, and data verification.
• Ensure compliance with confidentiality and data protection standards.

• Attend training sessions and departmental meetings as directed.
• Assist with special projects and seasonal responsibilities such as business license renewals or tax collections.
• Perform other duties as assigned.

High school diploma or GED; and experience working in a collection office environment. Coursework or experience in accounting, finance, business administration, or a related field is preferred. An equivalent combination of training and experience that provides the required knowledge, skills, and abilities may be considered.

• Satisfactory motor vehicle record and the ability to attain a valid State of Georgia Driver’s License.
• Must pass a background check.

• Ability to work occasional extended hours during peak periods.

Has guidelines for work but determines the approach. This position does not supervise others.

Performs technical or trades-based work that requires a solid understanding of basic algebra and statistics. Some of the tasks performed include participating in data collection and detailed analysis; and reporting on the accomplishment of specific departmental goals and tasks. Work involves routine and repetitive tasks with moderate supervision. Requires basic judgment in handling customer transactions and ensuring accuracy.

Works in a responsive environment where co-workers or citizens bring problems to the employee for resolution. Is responsible for determining the problem and creating an individual solution for the issue relating to processing payments and revenue within clearly defined guidelines;
Refers non-routine or complex issues to supervisor or other senior staff.

• Customer Focus – Responds promptly and courteously to customer needs.
• Reliability – Consistently completes work in a timely and accurate manner.
• Attention to Detail – Identifies errors and follows through to resolution.
• Teamwork – Works cooperatively with others to meet shared goals.
• Adaptability – Willing to learn and adjust to changes in procedures or systems.

• Knowledge of Microsoft Office Suite applications.
• Knowledge of City codes and ordinances dealing with licensing fees, occupational…