Practice Operations Manager, Quincy Care Center

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Practice Operations Manager will join Beth Israel Deaconess - Milton and work fully onsite at the Quincy Care Center in Quincy, MA, which includes both the Advanced Urgent Care and Medical/Surgical Specialties Clinic.

This position reports to the Nurse Director/Practice Administrator for the Quincy Care Center and is responsible for supporting the overall operations of these practices.

Reports to the Nurse Director | Practice Administrator for Quincy Urgent Care Center for overall operations of this role. This role provides day-to-day oversight, management, and program development of the Urgent Care and Medical Specialties Departments, in addition to oversight of the building operations, while assuring the highest order of quality and efficiency in practice operations, resource utilization, and system integration.

• Implements organizationally approved business plan reflecting strategies, objectives, timetables, measures, and expected outcomes.
• Participate in the interview process, hiring and onboarding of practice support staff. Establishes and maintains employee records reflecting hospital requirements.
• Provide daily supervision of Programs staff and establishes work schedules to provide maximal support of Programs services, in conjunction with Nurse Director/Practice Administrator.
• Develop and implement daily operational work flows and processes maximizing to include, but not limited to:
  Patient outcomes; treatment expertise and preference by provider or specialty; visit volume; and interdepartmental structure. Project management and program/operational development of the Urgent Care and Medical Specialties Departments to meet budgeted targets.
• Maintains schedules of all staff within this site in addition to daily supervision of non-clinical staff, establishes work schedules to provide maximal support of services, in conjunction with the Nurse Director | Practice Administrator, Medical Director of Urgent Care, Specialty Center, and BILH PC Leadership in a 7 day per week operation to include imaging, laboratory services, and all building related maintenance.
• Will also oversee front desk reception and know the processes involved with patient check-in, and appointment scheduling. Implement and adhere to all fiscal policies of referral management, co-pay collection, and all revenue cycle activities.
  Assist with onboarding, and marketing new providers at the Quincy Urgent Care | Care Center.
• Appropriately address and as necessary refer performance/behavior issues to the Nurse Director/Practice Administrator. Works with Director in the establishment and implementation of employee performance improvement related activities.
• Fosters an atmosphere of open and responsive communication among members of the team.
  Maintains open communication with staff, patients and the public. Fosters a positive image by encouraging effective internal, external communication in addition to collaboration with network affiliates.
• Coordinates and provides leadership to all multidisciplinary team meetings to include prepared agendas and minutes.
• Travel-Periodic travel for the purpose of outreach, marketing, and assisting with clinics at off-site affiliate locations is required.
• Assure seamless integration of the Programs within the hospital organization specifically with services/departments including Radiology, Laboratory, Inpatient Nursing, Surgical Services, Rehab, Patient Accounts, Information Technology, and Medical Records.
• Collaborate with Director, VP and Medical Directors in promoting physician alignment. Participate in meetings to identify and evaluate…