Unit Coordinator, Emergency Department Evenings​/Nights

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Emergency Department | Beth Israel Deaconess Hospital–Milton

24 hours (2, 12 hour shifts OR 3, 8 hour shifts)
3p-3a and 7p-7a with weekend rotations

You’ll be part of a community-based Emergency Department that delivers high-quality, compassionate care in a fast‑paced and collaborative environment. Our team is built on strong communication, mutual respect, and coordination, where every role contributes to the patient experience.

As an Emergency Department Unit Coordinator, you will:

• Provide administrative support to clinical staff, patients, and families
• Manage front desk operations, including communication, coordination, and information flow
• Support department efficiency and patient throughput, helping maintain a smooth care experience
• Collaborate closely with the Charge Nurse and care team to prioritize tasks and respond to real-time needs
• Serve as a central point of contact, helping ensure the team stays informed, organized, and connected

Your role is essential in supporting both patient care delivery and the overall operations of the department.

• Be a key member of a collaborative care team in a dynamic clinical environment
• Play an important role in improving patient flow and experience
• Work alongside dedicated nurses, providers, and interdisciplinary staff
• Gain valuable exposure to emergency care operations and team-based care
• Join a workplace that values teamwork, respect, and community-centered care

At BID Milton, every role has impact—and Unit Coordinators are vital to keeping care seamless, responsive, and patient-focused.

Job Description:

DUTIES AND RESPONSIBILITIES:

Under the general supervision of the Nurse Manager, OR/PACU, or designee, performs a variety of select administrative and nursing support activities.

• Answer phones in compliance with hospital policies and procedures
• Communicates effectively with patients and their families where appropriate
• Assembles patient medical records
• Updates patient information in hospital computer system
• Enter billing charges for patients in computer system
• Retrieves appropriate patient medical records and tests results
• Sends specimens to the Laboratory, order entry in hospital computer system as needed
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direction or licensed personnel
• May participate in the delivery of emergency care under the direction of a registered nurse or physician
• Considers specific cultural beliefs and practices when caring for patients. Utilizes interpreter services for patients with limited English proficiency
• Collaborates, cooperates, and communicates with other health care providers to ensure quality and continuity of care
• Provides care appropriate to the age groups of patients regularly served; seeks assistance for resources of other age groups that need care
• Maintains a safe work environment within service area and actively participates in hospital safety programs and initiatives
• Adheres to universal precautions
• Actively participates in unit-based Q.I., Performance Improvement studies and unit meetings
• Attends and/or participates in in-house or outside training programs to improve and augment skills and knowledge
• Shall assist in the ordering and maintain adequate levels of supplies as assigned by the Director, Surgical Services, or designee
• Communicates arrival times for all the surgical patients via preop phone calls
• Process patients and patients' representatives upon arrival to the unit
• Assist with transport of patients leaving the area when necessary
• Inputs data worksheets
• May arrange ambulance transport for patients
• Works…