Junior Tech Support Analyst — Helpdesk Champion
Listed on 2026-10-21
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Milton Academy is seeking a Junior Technical Support Analyst to provide technical support, service, and training to faculty, students, and staff across a wide range of technology needs.
This role serves as a key point of contact for the Helpdesk and supports users with desktop and laptop computers, tablets, applications, peripherals, and network-based services. The Junior Technical Support Analyst will troubleshoot technical issues, respond to Helpdesk calls and requests, and assist community members in resolving hardware, software, and connectivity problems.
Responsibilities include diagnosing and repairing hardware and software issues on Apple, Chrome, and Windows devices, as well as supporting a variety of related peripherals and technology tools.
A strong commitment to customer service is essential. The ideal candidate is patient, approachable, and enjoys working with a diverse community of users with varying levels of technical experience. This person should be comfortable explaining technology clearly and helping others build confidence in solving technology-related challenges.
Salary Range: $26 - $30 per hour, based on experience and qualifications.
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