Technical Support Specialist

Husky Technologies TM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly,Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets.

We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM United States manufacturing facility is located in Milton, Vermont on a large, beautiful campus located just 30 minutes north of downtown Burlington, Vermont. Features include an onsite cafeteria, open office concept, fitness center, intramural sports activities and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment, competitive total compensation and attractive benefits package.

• Shift work premiums (25% afternoon shift and 40% evening shift)
• Annual incentive bonus
• Outstanding 401k contribution and match program
• 700 acres of private land to walk, bike, run or cross country ski
• Opportunity to work for a world class company with great people

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies TM team!

Pay Range: $80,000 - $95,000

The HRC Technical Support Specialist (Call Center) serves as the primary point of contact for customers experiencing equipment issues, providing remote troubleshooting and support via phone and email. The specialist diagnoses problems, resolves issues when possible, and identifies cases that require escalation to Level Two Service for deeper dive investigation. This role coordinates field service technician visits when necessary and manages service orders, parts logistics, quotations, and Baan records to support efficient service delivery.

Working cross-functionally with internal teams, the specialist helps ensure timely issue resolution, supports field technicians, and identifies opportunities for additional services that enhance customer satisfaction and service performance.

• Act as the first point of contact for inbound customer calls and emails regarding equipment issues and service needs
• Troubleshoot and resolve customer problems remotely via phone and email, escalating when necessary
• Coordinate and schedule field service technician visits when issues cannot be resolved remotely
• Enter and process service-related sales orders accurately within internal systems
• Identify and communicate opportunities for additional services, upgrades, or replacement parts to support increased service revenue
• Follow up with customers post-service to ensure resolution and satisfaction, and to…