Family Support Program Coordinator

Reports to: Family Support Program Director
Position Type: Full-Time, Regular
Salary Range: $24–26.25 per hour, depending on experience, education, and qualifications

The Parent Education and Family Support Programs Coordinator coordinates and implements MFCC’s family support services and parent engagement programming. The role provides direct family support, manages the Hardship Assistance and Welcome Baby Bag programs, coordinates resource navigation and public benefits assistance, facilitates weekly community playgroups, organizes parent education and family engagement activities, and oversees the Be Seat Safe car seat safety program.

The coordinator serves as a primary point of contact for families seeking support, providing intake, case management, referrals, and connections to community resources. Success in this role requires strong organization, initiative, attention to detail, and follow-through, as well as the ability to balance direct service, program coordination, documentation, and collaboration with MFCC colleagues and community partners. The coordinator reports to the Family Support Program Director and communicates regularly regarding program activities, participant needs, and operational challenges.

• Serve as a primary point of contact for individuals and families seeking MFCC support, including financial assistance, resource navigation, and referrals.
• Conduct participant intakes, assess family needs and strengths, and work collaboratively with families to identify goals, appropriate services, and available resources.
• Provide case management as appropriate, including follow-up, referral coordination, assistance navigating service systems, and support accessing resources.
• Connect families with MFCC programs and community resources, assisting with applications and barriers to access as needed.
• Manage the day-to-day operations of MFCC’s Hardship Assistance Program, including intake, assessment, eligibility review, documentation, and communication with applicants.
• Coordinate assistance decisions and approvals in accordance with established program guidelines, policies, procedures, and designated approval authority.
• Track assistance provided, program expenditures, and remaining funds to ensure consistent administration and responsible use of available funding.
• Maintain accurate, timely case notes and program records documenting participant contacts, services, referrals, assistance decisions, follow-up, and outcomes.
• Consult with the Family Support Program Director regarding urgent or complex participant needs, funding concerns, and emerging community needs.
• Maintain appropriate professional boundaries and provide compassionate, strengths-based, family-centered support.

• Serve as one of two assistors supporting the grant-funded public benefits assistance program for eligible families in Milton and Chittenden County.
• Obtain and maintain required training, certification, or authorization to assist with Medicaid and 3
  
  SquaresVT applications.
• Help families understand application processes, gather required documentation, complete applications, and navigate application-related barriers.
• Maintain required program documentation and reporting in accordance with grant requirements and applicable privacy protections.
• Stay current on relevant program requirements and application processes, referring families to appropriate agencies or specialists when needs fall outside the scope of the coordinator’s training or authorization.
• Communicate program activity, participant needs, and relevant implementation issues to the Family Support Program Director.