Back Office Administrator-Solar

Responsibilities

• Enters Purchase Orders in internal systems and prepares invoices.
• Acknowledges and accepts Purchase Orders in Customer Portals.
• Prepares and sends basic communications with Internal and External Customers, mainly through email correspondence.
• Responds promptly to customer communication with tact and professionalism.
• Administrative management and follow-up of customer orders (both national and international), including change order management, revisions, and incident tracking; all in accordance with BU procedures and applicable commercial policies.
• Prepares and sends shipping documents/paperwork and communicates status to both Internal teams and External Customers.
• Support for the preparation of offers and management of invoices and delivery notes.
• Updates and maintains internal departmental and company procedures; makes recommendations to improve internal processes and procedures.
• Documents internal meeting minutes and notes.
• Support to Technicians in the administrative and prevention procedures of the Aftersales department.
• Maintains a consistent and organized folder structure with records of all applicable documentation; archives old purchase orders, invoices, and delivery notes in customer folders.
• Enters Invoices in Customer Portal for timely payment.
• Management of PPE used by technicians in the After-Sales Department.
• Maintains databases and Excel dashboards critical for reporting results to management.
• Creates Work Orders and Sales Orders in SAP for Repairs and other departments.
• Creates documents and paperwork for customer property being repaired onsite.
• Enters training documentation for internal and external training for employees.
• Enters calibration records from internal and external calibration events.
• Ensures tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.
• Completes special projects and other duties as assigned.

• Computer experience with MS Office (Excel and Word required).
• Experience with Microsoft Outlook.
• Experience with SAP preferred.
• Previous clerical/administrative experience preferred.
• Must be detail-oriented and have excellent communication, organizational and customer service skills.
• Must be able to prioritize various tasks and work in a fast-paced environment.
• Must have the ability to work independently and take initiative to accomplish tasks.
• Must be able to work cross-functionally with internal teams.
• Intermediate Spanish language skills preferred.
• 2-years of prior, relevant experience.

• High school diploma/GED required.
• Ideally Bachelor’s degree in Administration or International Trade.

$50, per year

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance