University – Housing Ambassador

University Housing’s Housing Ambassador’s (HA) are responsible for providing administrative support for the main housing office, in the following functional ways: provide high quality customer service, office reception, answering phones, appointment scheduling and administrative tasks. The Housing Ambassador role also supports campus recruitment events, assists in tabling and/or presentations and may provide housing tours to prospective students and their families.

• Perform and verify data entry into Star Rez, Panther Access to Web Services (PAWS), Guestpass, and Maxient
• Assist with management and updates of behavior and conduct cases for students at the University of Wisconsin-Milwaukee
• Assist with tracking of conduct related behaviors including but not limited to confiscated items, key-ins, and type‑ins.
• Assist with appointment scheduling related to behavior, financial appeals, or general requests.
• Provide exceptional customer service to current and prospective customers related to University Housing contracting and residential policies.
• Abide by FERPA to ensure confidentiality of student data and compliance with FERPA policies

• Flexible schedule and ability to work during office hours Monday through Friday, 8:00am-4:30pm
• Have one academic year of live-in experience in the residence halls at UWM.
• Demonstrate qualities of leadership, responsibility, and maturity.
• Previous housing, administrative duties, and general accounting experience preferred.
• Retain (at minimum) part-time status (6 credits/semester) as a student at UWM.
• Working knowledge of Microsoft Office (e.g. Word, Excel).
• Approximate hours per week: 10-25 hours
• Part-Time, Temporary
• Available to work during office hours Monday-Friday, 8am-4:0pm, and some evening and weekend hours as needed.

• Critical Thinking
• Communication
• Professionalism
• Tech Savviness

Communication:
The Housing Ambassador position involves answering phones and emails for current and perspective residents. They must be able to communicate well through multiple methods of communication.

Professionalism:
Housing Ambassadors are the face of the Housing department since they are the first person people see when walking into the Housing office. They must have great customer service capabilities.

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