Senior Registration Specialist

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest.

Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC c.edu.

Performs staff support duties of a highly responsible and confidential nature to assist in the administrative operations of the department. Work requires comprehensive knowledge of departmental and college operations, policies and procedures, and the exercise of independent judgment, including discretion in the resolution of problems and details.

Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Receives and responds to correspondence. Receives and directs visitors, provides support in a variety of functions to an individual, team, department, or other group. Collects, reviews and analyzes data, and prepares student reports, charts, graduation statistics, and federal enrollment reports. Responds to or routes routine inquiries from external or internal sources with standard correspondence or other messaging.

Has advanced word processing, spreadsheet and graphics software skills. Attains full proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function within the Registration and Academic Records department. Works under the direction of the administrative staff in the Registrar's Office.

• Must be able to perform all duties of the Registration Specialist position.
• Works with student academic records current computerized and archived hard copies.
• Graduation audits, communication to possible graduates and graduates, ordering degrees, commencement ceremony
• Working with students, staff, and pathway offices, financial aid, Career and Transfer offices, this position contributes to an effective and efficient office that emphasizes superior customer service
• Maintain records through data entry, word processing, file maintenance, and composing correspondence.
• Assists with maintenance of degree and program requirements by working closely with curriculum regarding changes and errors
• Apprentice Student Processing and working extensively with external customers.
• NSC verifications, Degree verifications, and manual correction of records
• Prepare National Student Clearinghouse enrollment reporting, Degree Verify, and correcting error reports
• Assists with processing transcripts, verifying enrollment and loan deferments
• Answer phones, respond to emails, greet visitors, assist with registration needs, forms, questions, and make student appointments as needed.
• Prepare and run CROA reports.
• Troubleshoot transcript, registration, verification issues
• Train staff on specific departmental processes
• Write and Maintain updated SOPs
• Assists students in registration self-service applications (i.e. graduation application)
• Website review and update
• Prepare, edit and proof read documents
• Maintain and update student records and databases
• Gather and provide information and interpret data requiring reference to sources. Maintain complex statistical reports including designing formats for complex tables, charts and graphs; may conduct special studies to report recommendations as requested.
• Regularly performs a significant amount of work that requires a greater degree of expertise than the performance of the Registration Specialist and plays a major role in coordinating the primary function or activity of academic records…