Administrative Assistant - Part-Time

About The Community Builders TCB Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive Position Description The Administrative Assistant will have responsibility for providing a superior level of customer service to the residents guests and team members at the property site This role is responsible for providing administrative support to the Community Manager for a variety of property related tasks and should be able to efficiently and effectively handle multiple tasks at a time They will adhere to the companys Mission Statement and ensure the site is in compliance with all regulatory requirements This position will be 3 days a week Monday Wednesday for 65 hours each day Essential Functions Answer or return all calls promptly and with the highest level of customer service

Schedule appointments and conduct in person visits as needed

Listen to resident requests concerns and comments refer them as appropriate

Develop relationships with residents to understand their needs and aspirations and develop trust

Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service

Greet prospective tenants and show the property and its features in accordance with established procedures

Process applications for approval and follow up with applicants

Pre qualify prospects in accordance with the company procedures and housing requirements

Conduct service inspections with the Service Management team to ensure apts are in move in condition

Facilitate and attend community engagement activities with residents as directed by the Community Manager Manage rental payment process

Prepare recertification and lease renewals and enter data into tracking system

Other Responsibilities Contribute to cleanliness and curb appeal of the community on continuing basis

Conduct market surveys and shop competitive communities

General clerical duties photocopying faxing mailing and filing sign for and distribute packages

Track and ensure timely delivery of resident notices

Coordinate and maintain records for staff office phones parking and office keys

Code and process invoices and research discrepancies as needed

Knowledge

Skills and Abilities

Excellent Customer Service verbal and written communication English and Spanish language skills

Ability to type at least 35 wpm Demonstrated ability to learn and operate office systems including telephone copier and computer systems

Proficiency with Microsoft Office including Word Excel and MS Outlook Education & Experience High school graduate or GED equivalent

Customer service Administrative experience in Property Hotel Retail  Sales 1 year Experience and proficiency of Microsoft Office Industry software such as Yardi a plus Benefits Medical dental and vision insurance
12 Paid Holidays & tenure based PTO accruals

Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance
403b retirement plan with company match

Tax advantage accounts commuter parking medical & dependent care FSAHospital & Critical Illness Insurance Confidential 247 Employee Assistance Program The Community Builders is an equal opportunity employer