Health Unit Coordinator FTE, Day Shift

two
12 hour day shifts per week , weekend and holiday rotation requirement

Provide essential clerical and front-desk support within patient care units while serving as a central communication hub that helps ensure safe, efficient, and compassionate care.

• Communication & Customer Service:
  Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).
• Patient Care Support:
  Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination:
  Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations:
  Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

• High school diploma or equivalent required; healthcare clerical training or experience preferred
• Strong communication, organization, and multitasking skills
• Basic computer proficiency; familiarity with medical terminology a plus
• Ability to provide excellent customer service in a fast-paced environment

If hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p.

There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory.

The Cardiac Pediatric Critical Care Unit is a 24-bed intensive care unit. Staff provides admission-to-discharge care for children with known cardiac anomalies requiring surgical or medical management.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well-being of children. We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options.

Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best.