Customer Operations Associate, S3-JD

Customer Operations Associate, S3-JD-45 at S3 Aero Defense

Job Type: Full-time

Purpose. Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.

• Meeting and or exceeding company and individual goals and KPI’s
• Manage the post award life cycle of the purchase order/contract, including order entry, acknowledgement, schedule management, and resolution of holds, issues and escalations.
• Participate in ongoing cross-functional, product, industry, and customer training.
• Independently drive and own post order management.
• Develop an understanding of customer needs in the region(s) and product demands.
• Participate in ongoing process improvement, product, industry, customer knowledge training.
• Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
• Work independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
• Be proficient in regional specific requirements (i.e. contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
• Prepare and maintain status reports for customers and management as needed.
• Communicate with customers by phone, MS Teams and e-mail daily.
• Back up for Data Entry as needed for SQ entry.
• Attend daily/weekly/monthly meetings as scheduled.

• Positive attitude and attention to detail
• Excellent Communication Skills, both verbal and written
• Highly motivated, energetic, and success oriented
• Courteous, tactful, and possess excellent interpersonal and relationship building skills
• Must be highly organized and detail-oriented with the ability to work well under pressure
• Customer Service or account management experience preferred
• Proficient in Windows environment, including Microsoft Word, Excel
• Bachelor's degree and/or 5-7 years related experience
• Foreign language skills preferred
• Minimal travel may be needed

• Pentagon Basics
• Export & ITAR compliance
• Aerospace Industry Quality Training (includes QMS training, FAA 00 56, Traceability, 8130-3 documents, PAH’s, ESD, suspected unapproved parts, shelf life/LLPs, AD’s, ATA Spec 300, PMA parts, direct ship authority, repair stations, and standard terminology)
• 90 Day Probation OJT

Mid-Senior level

Full-time

Other

Aviation & Aerospace

Milwaukee, WI